Account Management Programs

Buckman offers comprehensive programs and services, which we call Account Management Programs (AMP), designed specifically for today's knowledge-driven economy. Implemented at every customer account, the Account Management Programs provide a dynamic framework for managing our business and cultivating a strong relationship with our customers. They are based on our 8 Business Management Standards, identified as eight specific categories that our customers expect us to excel in. These 8 standards are:

• Communications - an established process for transferring information
• System Knowledge - in-depth understanding of all customer systems
• Planning (mutually agreed to goals) - documented customer requirements and measurements for maintaining and improving systems and applications
• Safety & Product Stewardship - proactive leadership in safety protocol
• Program Manuals - onsite manuals for customer reference
• Service & Activity Reports - periodic reporting of activities within the account
• Business Reviews - interactive formal reviews of the overall business relationship
• Continuous Improvement/ROI - innovative project leadership that provides documented returns to our customers