Effective May 25, 2018
Who Are We?
Buckman is a U.S. based global specialty chemical company completely committed to helping its customers succeed in their respective industries, wherever located. Buckman sells its chemical and digital solutions in 95 countries, with eight manufacturing facilities in seven countries.
If you have questions not answered in this policy, our Data Protection Officer may be contacted directly at DPO@buckman.com.
What Personal Information Do We Collect?
We collect your personal information that you provide us directly in order to provide you with the information, products, and/or services you have requested. In most cases, this includes, but is not limited to:
- First Name
- Last Name
- Email address
Information We Collect Through Automatic Data Collection Technologies
We collect other information, such as your IP address, search terms, and site pages you visit while on our site, whenever you visit our site, use our services, or view our online advertisements. The technologies we use for this automatic data collection may include cookies and log data.
Whenever you use a website, mobile application, or other internet service, certain information is created and retained by the website or application. This happens with our Site as well. We collect technical information when you use our Site, or information that has been made anonymous, such as:
- Log data: Our servers automatically record information when you use our Site, such as your IP address, the type of browser you are using and its settings, the third party website you visited immediately prior to accessing our Site, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our Site, the specific Site pages you visit, type of product selected, the brand, order, and product identifications, and the duration of your visits.
- Cookie data: A “cookie” is data that a website server stores on your computer. Cookies enable websites to recognize your computer and to “remember” your entries as you move from page to page, or even when you revisit the site from time to time using the same computer.
We collect and analyze this information to measure the number of visitors to the different sections of our Site, to evaluate how visitors use our Site and to provide you with advertisements that are relevant and useful to you, unless you have told us not to. We also use the information we collect to understand customer needs and trends, to carry out targeted promotional activities, and to generally help us make our Site more useful to visitors.
We reserve the right to use Internet Protocol (IP) addresses to identify a visitor when we feel it is necessary to enforce compliance with our Site’s Terms and Conditions, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Site, or other users; or (d) in an emergency to protect the health and safety of our Site’s users or the general public.
How We Use Your Information.
If you are a customer, an agent, or a job applicant, the personal information we hold, and use is necessary for the performance of the services contract, independent contractor or other agreement to which you are a party, or to evaluate your employment application.
If you are a prospective customer, the personal information we collect, and use is necessary for our legitimate interest in providing you with information about the services we offer, and about which you have expressed an interest or that we believe will be of benefit to you. Where appropriate, we will obtain your consent at the time we communicate with you.
In some cases, our purpose for collecting the information is because you have expressly consented to our collection and use of your personal information.
We collect your personal information for a variety of reasons. You may provide the information to us directly, or through a tool or product provided by Buckman or another organization to your employer in the case of our business clients. We collect your personal information, such as name and email address, in order to provide the services you have requested. Other examples of personal information that we collect include:
- From employment applicants, we or our service provider will collect contact and identification information, such as name, address, telephone number, e-mail address, date and place of birth, and driver’s license number and employment and income information; and
- From business customers, customer relationship information, such as business contact information.
Doing Business with You. We use the personal information we have collected to allow us to evaluate your employment application, to provide the products and services you have chosen, or to manage and develop our business and operations, including:
- Establishing, managing and terminating business relations with you;
- Reviewing the products and services that we provide to you;
- Informing you of our products and services other than those that you have specifically requested;
- Responding to your comments or requests for information;
- Investigating and preventing fraudulent activities, unauthorized access to the services and other illegal activities;
- Protecting us against error, fraud, theft, and damage to our goods and property;
- Enabling us to comply with applicable law or regulatory requirements;
- For any other purposes about which we notify customers and users; and
- For any other reasonable business purpose to which you consent.
Email communications: If you send us an email with questions or comments, we may use your email address to respond to your questions or comments, and we may save your questions or comments for future reference. We may email you when:
- You have applied for employment with us;
- You request information about our company;
- It relates to purchases you have made from us (e.g., product updates, customer support, etc.);
- You consented to being contacted by email for a particular purpose.
We are sending you information about our other products and services, offers, promotions and our newsletters, if this is in accordance with your marketing preferences. However, you will always be able to opt out of such communications at any time. See the ‘Your Choices’ section below. We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails we send, or by emailing us as provided in the “Contact Us” section below. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products you have purchased. For security reasons, we do not recommend that you send PII, such as passwords, social security numbers, or bank account information, to us by email.
How Do We Use Preference Based Advertising, Analytics, and Services?
We do not currently share your information that we collect for preference-based advertising purposes and we do not currently have any plans to do so through this Site.
Who Else Do We Share Your Information with and Why?
We may share your personal information with one or several of our business partners to make an initial determination of the services you may need, to process your employment application or to otherwise facilitate our business operations.
We may also share your information to protect and defend the rights and property of Buckman.
Transfer of Assets: We do not sell or lease personal information or provide a list of our customers to third parties. However, as we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Legal Necessity: Notwithstanding anything herein to the contrary, we reserve the right to disclose any information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, or our Site; or (d) in an emergency to protect the health and safety of our Site’s users or the general public.
What Choices Do You Have About Our Use of Your Information?
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Your Contact Information. If you have previously emailed us and would like us to delete your contact information from our files, please contact us at email@example.com.
- Other Information. If at any point you believe the personal information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can contact us at firstname.lastname@example.org.
You may have additional rights concerning your personal information if you reside in the European Union. These can be found in the “European Union Privacy Notice” section of this document.
Accuracy of Personal Information: It is important that the personal information we hold about you is accurate and current. Buckman requires you to keep us informed of changes to your personal information. If your registration information changes, please send your request to us at the email address below. We take reasonable steps to verify your identity prior to honoring any such requests to help protect your privacy and security.
Accessing Your Personal Information: If you want to know what personal information Buckman holds about you or wish to change personal information that is inaccurate or out of date, or to withdraw your consent to our use of your personal information, please contact us at email@example.com. It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request. We do not control how our partners retain, store and destroy data they have accessed in connection with assisting with providing our services. You should check their websites for more information on their practices.
Your California Privacy Rights
If you are a resident of the State of California, you have certain rights under California law to request information concerning our data sharing activities with third parties.
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You may request the information in writing at DPO@buckman.com. You may learn more about your rights under California’s privacy laws at http://www.privacyprotection.ca.gov.
Safeguarding Personal Information
We take the security of your information very seriously. We have implemented industry-standard security measures to protect against the loss, misuse and alteration of the information under our control. To help ensure the confidentiality of your personal information, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Buckman will endeavor to safeguard personal information using methods that are appropriate to the sensitivity of the information. We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the personal information under our control. However, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personal information. In the unfortunate event that your information is compromised, we may notify you by e-mail or U.S. mail to the last e-mail address or postal address you have provided us in the most expedient time reasonable under the circumstances, or as otherwise required by applicable law. We may delay notification as necessary while we take measures to determine the scope of the breach and restore reasonable integrity to our system as well as for the legitimate needs of law enforcement. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Privacy of Children’s Information
Our Site is not directed to children. We do not sell products or services for purchase by children. We will not knowingly collect personal information from children. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at the email address DPO@buckman.com. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use of that information.
This Policy does not apply to your use of unaffiliated websites to which our Site is linked. Buckman is not responsible for the privacy practices or the content on linked sites. We recommend that you carefully read the privacy policies of each site you visit.
Changes to This Policy
European Union Privacy Notice
Who We Are
Buckman International, Inc. and Buckman Laboratories, N.V. are affiliated specialty chemical companies based in Memphis, TN, U.S.A. and Ghent, Belgium respectively (collectively, “Buckman”). Buckman is the controller of your personal data that we have collected.
Personal Data is a legal term that describes any information that identifies a particular person and has special meaning under European Union law.
For purposes of the EU’s General Data Protection Regulation (GDPR) personal data is any information that can identify you, either directly or indirectly, such as a name, an identification number, your IP address, data about your location, or information about your physical, physiological, genetic, mental, economic, cultural or social identity.
We are providing you this notice because we have collected some of your personal data from you. We collect your data for a variety of reasons, depending on whether you are an employee, a customer, an agent, or a vendor.
What is the Legal Basis and Purpose for Holding Your Personal Information?
If you are a customer, an employee, or a job applicant, the personal information we hold, and use is necessary for the performance of the services contract to which you are a party, and for the legitimate business interests and operations of our company.
If you are a prospective customer, the personal information we collect, and use is necessary for our legitimate interest in providing you with information about the services we offer, and about which you have expressed an interest or that we believe will be of benefit to you.
In some cases, our legal basis for collecting your personal data is because you have expressly consented to our collection and use of your personal information.
How Long Do We Keep Your Personal Data?
If you are a customer, applicant for employment, vendor or agent, we will keep your personal data on an ongoing basis for so long as we have a legitimate interest to inform you of our services, or until our contractual relationship has terminated, as the case may be. We are required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
Your Rights as a Data Subject
You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at firstname.lastname@example.org.
You have the following rights concerning your personal data that we hold and process that you can exercise at any time:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organization.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to judicial review: if Buckman refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the process below.
Please note: we will not be able to delete information that is required to maintain our business purpose, to facilitate your contract with us or which we have a legal obligation to retain. All the above requests will be forwarded on to other parties holding and processing your data where appropriate.
For more information about your personal data rights please visit the Commission for the Protection of Privacy for Belgium’s website at https://www.privacycommission.be/.
What forms of ID will I need to provide to access this?
Buckman accepts the following form of ID and validation when information on your personal data is requested: government-issued photo ID and an email or written request.
Under what Circumstances will Buckman Contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.
For certain types of personal data, we have asked for your consent to use the data for certain described purposes at the time you provided it. You may withdraw your consent at any time.
When you give us your consent, you are giving us permission to process your personal data specifically for the purpose identified in the consent request. Where we ask you for additional personal data, we will obtain your consent to our proposed use of that data where required, and always tell you why and how the information will be used.
You may withdraw consent at any time by sending an email to email@example.com.
Sharing with Third Parties
We may pass your personal data on to third-party service providers contracted by Buckman to perform certain services for us, or to collaborate directly with you.
For a complete and up-to-date list of the third parties we are currently using, please send an email to DPO@buckman.com.
Any third parties that we may share your data with are obliged to keep your details securely, and to use them only for the purposes and to complete the tasks identified within the Buckman/Contractor contract. When they no longer need your data to fulfil this service, they will dispose of the details in line with Buckman’s procedures. If we wish to pass your personal data onto any additional third parties, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
International Transfer of Personal Data
Buckman may transfer your personal information within Buckman and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This may include the United States. When we do so, we transfer the information in compliance with applicable data protection laws. In particular, we have implemented safeguards in the form of standard data protection clauses adopted by the European Commission. The safeguards ensure compliance with the data protection requirements of the GDPR as well as your rights appropriate to the processing of your personal data. You can obtain a copy of the standard contractual clauses by contacting us at DPO@buckman.com.
Safeguarding Personal Data
Please refer to the “Safeguarding Personal Information” section above for information about our data security measures.
Who Do I Contact to Lodge a Complaint About How My Personal Data Is Being Handled?
If you wish to raise a complaint on how we handle your personal data, you can contact our Data Protection Officer as follows:
By Email: firstname.lastname@example.org
If you are not satisfied with our response you can file a complaint to the Belgium Commission for the Protection of Privacy, email@example.com, or your local data protection authority.