COVID-19 Updates

July 21, 2020

One of the many things we have learned during our battle with COVID-19 is that coordination and open lines of communication with our customers is critical to weathering this unprecedented pandemic.

From the beginning, our customers have worked closely with us to take care of our employees while they are at their sites – and for that we are forever grateful. During this time, there is a dual responsibility of not only keeping your own employees safe but also those that step foot into our customers’ facilities. The collaborative spirit and creative thinking have not only been inspiring but have also enabled us all to minimize business disruption and keep our employees safe.

As more and more businesses begin opening back up, we are imploring our employees to maintain the same high level of vigilance, both at home and at work. We realize the reality that it can become easy to succumb to quarantine fatigue, but together, we can continue to do those things that will help keep us all safe, healthy and fully operational.

We are thankful for our customers’ help reinforcing vigilance during COVID-19. We could not do it without them

June 29, 2020

While the battle with COVID-19 is far from over, we want to take a moment to thank our customers and suppliers. At the beginning of the pandemic, we all found ourselves in a situation where none had gone before and encountered many things that were out of our control. We started with the one thing we knew we could control…communication.

Realizing that all of us were initially focused on making sure employees were safe and COVID protocols were in place, we leveraged smart technology to proactively keep our customers from running out of chemicals. By simultaneously stepping up our communication lines with both customers and suppliers, we were able to quickly align customer needs and supplier capabilities as the economy slowed. Keeping these lines of communication wide open has enabled us all to make quick adjustments as the situation has evolved. And it has enabled us to meet and exceed our customers’ COVID-19 guidelines and expectations for site visits and even develop industry best practice protocols for safely running trials.

This would not have been possible without the cooperation of our customers and suppliers. We thank you for your collaborative spirit and creative thinking that has so far enabled us all to avoid business disruption.

We have learned a lot during this unprecedented time, especially that communication is critical to withstanding all the challenges thrown at us from something as unpredictable as a pandemic. It has helped us become a better supplier. We hope that this connectivity is something that carries over into our new normal and beyond.

Again, thank you!

June 15, 2020

Dear Customers and Business Partners,

As cities, states and countries around the world begin cautiously reopening, Buckman’s regional offices are working on plans that will safely guide our office employees and sales teams back into the workplace when we are ready to do so. Safety is our #1 value and our top concern. As we plan for reopening, we want to make sure we are making the right decision for our people, our customers and our company. To date, all of our manufacturing facilities are still operating safely and roughly 40% of our workforce is working from home. We continue to work with our customers to meet and exceed their COVID-19 guidelines and expectations for site visits and have even developed industry best practice protocols for safely running trials.

Be assured that we will not rush into this. Our business continuation protocol and the collaboration of sales, logistics, finance and supply chain has provided us with a strong yet flexible framework that is serving our customers without disruption. We will stay the course as long as necessary to continue to keep our people and customers safe and will be flexible when needed to ensure we can continue to conduct business as usual in this new normal.

Each of our regional offices follows the COVID-19 health guidelines and regulations of their local government. In the coming weeks and months, our regional leadership teams will work closely with our COVID-19 Global Task Force to fine-tune their return-to-workplace plans and will continuously evaluate the changing landscape to determine the safest time to implement these plans. We know our customers are doing the same, so we are staying abreast of their plans to ensure the decisions we make continue to support our customers without disruption.

We greatly appreciate our business partnership and know we will successfully navigate this next phase of this storm together. Please check back here for the most recent information and contact your Buckman representative or email covidsupport@buckman.com with any questions or concerns.

Click here to access a PDF of this message.

June 8, 2020

Dear Customers & Business Partners,

As we begin to experience the economy opening, albeit slowly and deliberately, we remain focused on doing what we can to help our customers run safely and smoothly. We are pleased to hear that business is beginning to move in a positive direction.

Of course, safety is our #1 value and our top concern. It will become even more challenging as the economy opens, but we will continue to make the best possible decisions to take care of our people, our customers and our company. Our Global Task Force is monitoring the COVID-19 trends and following the advice and recommendations from the World Health Organization (WHO), Centers for Disease Control and Prevention in N. America and other local health organizations as well as local city and state governments.

Our business continuation protocols remain in place to secure the safety of our global employees and customers. We are continuing to:

  • work with customers to limit site visits but comply with customer safety guidelines and expectations when visits are necessary,
  • monitor our supply chain daily, and work with our logistics and transportation partners to maintain delivery with as few disruptions as possible,
  • equip our employees with appropriate PPE and sanitizing supplies
  • support our work-from-home initiative
  • strengthen our technology infrastructure to facilitate a high level of virtual collaboration.

We urge everyone to remain vigilant as businesses open by continuing to wear masks, wash hands frequently and practice social distancing. Together we will continue to work together to weather this storm.

If you have any emerging requirements during this crisis, please contact your Buckman representative at any time of day or night and /or email the requirement to Covidsupport@buckman.com.

Click here to access a PDF of this message.

May 1, 2020

Memphis, TN USA

Dear Customers & Business Partners,

We first wish to thank our customers for working with us to change the way we do virtually everything. We are humbled and proud to serve you, to help keep you running safely and smoothly both during this exceedingly challenging time and in the future.

Safety has always been and will continue to be at the forefront of Buckman – it is our #1 value and has never been more important than it is right now.

Since February, we have put our business continuation protocols into action to secure the safety of our global employees and customers. We have taken the most aggressive and unprecedented actions in our history to combat the challenges of the pandemic and the ever-changing market conditions we all find ourselves in. We are also ensuring our supply chain remains strong and flexible, working with our logistics and transportation partners to maintain delivery with as few disruptions as possible.

In just a short amount of time, we have

  • as many employees as possible working from home – with WFH safety training.
  • secured our global supply chain and logistics to ensure we can still produce and deliver
  • arranged new ways to remotely service our customers safely and effectively.
  • accelerated our digital & remote monitoring projects.
  • strengthened our technology infrastructure to facilitate a new level of virtual collaboration.

And, we have implemented heightened safety measures according to both best practices and local guidelines to protect everyone internally and with whom we have contact.

While this pandemic has certainly created a very challenging global business environment, we remain deeply committed to our relationships with our employees and our customers. Together we will continue to work together to weather this storm.

If you have any emerging requirements during this crisis, please contact your Buckman representative at any time of day or night and /or email the requirement to Covidsupport@buckman.com.

Click here to access a PDF of this message.

April 2, 2020

Memphis, TN USA

Dear Customers & Business Partners,

As we all work together and focus on our respective employees, families and communities to deal with the challenges brought on us by COVID19, we want to assure you that Buckman is taking steps to ensure we operate safely and continue to meet our customers’ needs. We have taken the most aggressive and unprecedented actions in our history to combat the challenges of the pandemic and the ever-changing market conditions we all find ourselves in. Buckman’s first action was to adopt applicable new safety and health standards, work from home policies, and then to update and activate our Business Continuation Plans, which are designed especially for crisis management to ensure the safety and well-being of our employees, our customers and our business. We will continue to work closely with you to meet your operational needs and to create a safe working environment with agility, purpose and speed in order to weather the crisis.

Buckman formed a COVID19 Global Task Force as well as Regional Task Forces to ensure we are addressing all operational, logistics and safety needs in each of our global operations. These Task Forces are activating our business continuation plans; taking the proper steps and creating new procedures so all roles can carry out their functions in the new reality of logistical changes, new work environment, and new safety requirements.   The Task Forces’ mission is to stay abreast of the dynamic situation and make swift decisions for the necessary and responsible interventions required to slow the spread of COVID19 while remaining fully functional to serve your needs. For this to be effective, it requires that we all collaborate more closely.

Taking Care of Our Employees

We have been following the advice and recommendations from the World Health Organization (WHO), Centers for Disease Control and Prevention in N. America and other local health organizations as well as local city and state governments. As we are following the guidelines for social distancing and Shelter in Place, we implemented Work from Home (WFH) protocols and tools to enable as many employees as possible working from home

To ensure that process is both safe and effective we have:

  • opened digital channels to answer employee questions,
  • strengthened our technology infrastructure to facilitate this new level of virtual collaboration,
  • held global and regional meetings that provide continual updates, and
  • launched new remote training to
    • ensure staff is safe working from home, both ergonomically and with cyber security, and
    • learn more about the Coronavirus and how to protect themselves and their families.

Buckman is also taking immediate steps to ensure that all associates and the few critical visitors to our sites are healthy, regularly sanitizing all high traffic areas as well as surfaces with disinfectant to lower the chances of spreading the virus by touching one of these surfaces.  This includes setting expectations for our employees to practice social distancing and practicing good hygiene at work and at home.

We have enhanced our mailroom policy to include spraying all incoming mail/package deliveries from USPS, FedEx, UPS, DHL, any couriers/trucks with disinfectant and holding them for a 2-day quarantine.

Taking Care of Our Customers

Buckman will continue to deliver digital, chemical, technical service and solutions to help you meet your production and safety requirements. We are:

  • working with customers to limit site visits but complying with customer safety guidelines and expectations when visits are necessary,
  • monitoring our supply chain daily, and working with our logistics and transportation partners to maintain delivery with as few disruptions as possible,
  • equipping drivers with necessary documentation to travel and transport during lockdowns,
  • providing regular updates on our external website, and
  • implementing heightened measures to protect all according to best practices and local guidelines.

Our finance, administration, customer service and sales teams are collaborating daily to optimize our stock requirements, ensuring that we are updating our manufacturing schedules frequently, and adjusting to your changing needs. We ask that you communicate and inform your sales representative with any changes in your

  • operating and/or freight receiving hours
  • safety practices
  • operations and/or processes
  • product and application demands

If you have new changes or challenges in your operation, please reach out to your representative. We are standing by ready 24/7 to assist you.

Taking Care of Our Business

As a chemical manufacturer, Buckman is designated as an essential business in almost every country around the world. We are committed to operate without compromising safety, and ensuring our own supply chain remains intact and fully functional so that we can continue to serve our customer base during this challenging time.

Taking care of our business includes three disciplines: disciplined people, disciplined thought and disciplined actions.

To have disciplined people, we are providing them with new tools, support, technologies and capabilities to be successful working from home. To have disciplined thought, we are ensuring all our actions are centered around our objective: taking care of our employees, our customers and our business. And to have disciplined action, we are ensuring we execute with excellence all of our plans without compromising our values, our safety protocols, our governance, and our code of ethics.

Taking Care of Our Communities:

This pandemic has ignited a very challenging global business environment – and while we intend to manage the business with the same long term view and careful, risk-averse style that has helped us weather so many obstacles in our 75 years – we want to continue to support those in need in our local communities.

If you have any emerging requirements during this crisis, please contact your Buckman representative at any time of day or night and /or email the requirement to Covidsupport@buckman.com

Click here to access a PDF of this message.

March 25, 2020

Dear Valued Supplier,

As part of the Coronavirus Guidance for America, President Trump announced that those working in industries that are critical to our country’s infrastructure, including chemicals, will continue normal operations at this time. Buckman plays an important role in supplying many customers that are also included on this critical list.

You are receiving this message because you are critical to our supply chain for some of the products we manufacture. It is our responsibility to ensure our suppliers are able to meet demand and continue to support us during this time. If you encounter any disruption, or foresee a disruption, that will impact your ability to supply Buckman, please immediately notify Buckman’s representative identified below so we can adjust our production planning and communicate with our customers.

If you face a mandated government closure, you may share this letter with appropriate authorities to assist in obtaining an exemption.

As the COVID-19 crisis worsens, Buckman’s Global Task Force is closely monitoring the potential adverse impact on the continuity of our supply chain. At this time, our manufacturing locations in North America are currently fully operational.

It’s critical that should you anticipate that you will not be able to meet our supply needs during this time, please notify Susan Deloach immediately. Her contact information is provided below.

Susan Deloach
+19012726522 Office
swdeloach@buckman.com

We will diligently update the COVID-19 page on buckman.com with the latest information. Please check back for the most recent information and contact Buckman with any questions or concerns.

Thank you for your business.

Jim Doan
General Manager
Buckman North America

Click here to access a PDF of this message.

March 25, 2020

Dear Valued Customers,

As part of the Coronavirus Guidance for America, President Trump announced that those working in industries that are critical to our country’s infrastructure, including chemicals and many of our customers, will continue normal operations at this time. As Buckman continues to be a key supplier to the industry, we want to present an update outlining the steps we have taken and will continue to take during the growing COVID-19 health emergency.

Buckman’s COVID-19 Global Task Force is closely monitoring the status of the outbreak and its potential adverse impact in North America and globally on the continuity of our supply chain. Buckman’s manufacturing locations in North America are fully operational receiving incoming shipments from suppliers, manufacturing per our forecasted demands, and making outbound shipments to customers.

Further, Buckman’s suppliers are currently fully operational and meeting our current demand requirements. Our supply chain planning teams are collaborating daily with sales and customers to optimize our stock requirements, ensuring that we are updating our manufacturing schedules frequently, and adjusting to the changing needs of our customers.

Buckman’s Procurement and Logistics teams are communicating regularly with our suppliers and carriers to ensure that we have up to date information and to keep our sales force and customers informed of any potential changes that may adversely impact the continuity of our supply.

Additionally, we are closely monitoring the federal government’s actions, state-by-state business and transportation closures and restrictions to ensure continuity of supply as best we can. Escalating government restrictions and limited availability of transportation may cause some delays and increased costs in the supply chain. Therefore, we encourage our customers to work closely with our sales and customer service professionals to ensure that we have up to date demand forecasts.

The health and safety of our employees and customers remains a top priority and we are complying with all local, state, federal government and customer requirements for preventing the spread of the virus. Buckman remains committed to meeting your needs and expectations.

We will diligently update the COVID-19 page on buckman.com with the latest information. Please check back for the most recent information and contact your Buckman representative with any questions or concerns.

We greatly appreciate our business partnership and know we will successfully navigate this storm together.

Jim Doan
General Manager
Buckman North America

Click here to access a PDF of this message.

March 24, 2020

URGENT MESSAGE TO CRITICAL SUPPLIERS OF BUCKMAN

As part of the Coronavirus Guidance for America, President Trump and the Department of Homeland Security announced that those working in industries that are critical to our country’s infrastructure, including chemicals, will continue normal operations at this time. Buckman plays an important role in supplying many customers that are included on this critical list.

We intend to fully operate our plants in North America throughout the pandemic to support our customers’ normal demand as required to keep them operational.

As a critical supplier to Buckman, it is imperative that your company is able to supply Buckman with needed chemicals\packaging to support our operations. To the extent that a government agency has acted to close or restrict the operation of businesses in your area, we urge you to apply for an exemption and provide that agency with a copy of this letter to confirm the importance of your ability to continue supporting Buckman and other essential businesses.

Please advise the following information by Wednesday at 5:00 pm CST:

1) What is your COVID crisis management plan?
2) Do you have plans to operate fully during the crisis?
3) Do you anticipate an impact to your operations from government business shutdowns?
4) If you will be operating, do you plan to slow or shut any aspects of your business during the crisis?
5) If you are planning to shut down or slow down – what is the timing of the shutdown or slow down and how will it impact what you supply to Buckman?
6) Which Buckman chemicals can you assure?
7) Which Buckman chemicals are at risk for supply disruption?
8) What information do you need from Buckman to continue to supply us?

Feel free to get in contact with me or your primary sourcing manager to discuss as needed.
Please send me your representative’s contact information so that we may consistently communicate during this pandemic.

Thank you for your support and service during this challenging time. Please remember to stay safe.

We will get through this together!

Susan Deloach
Director of Procurement
Buckman North America
+19012726522 Office

Sumaré, 23 de Março de 2020

COMUNICADO –  IMPACTOS DO CORONAVÍRUS

Em razão do surto do Coronavírus (CoVid19) no país e no mundo, informamos que:

A Buckman estabeleceu uma força-tarefa para mitigar e evitar qualquer impacto que possa surgir devido ao surto global do Coronavírus, ou CoVid19.

Estamos trabalhamos continuamente com nossos fornecedores a fim de garantir que não haja qualquer atraso em nossa cadeia de suprimentos, o que até o momento não sofreu impactos significativos.

Nossas equipes continuarão a acompanhar o tema e informaremos proativamente caso haja expectativa de novidades que possam afetar o fornecimento de nossos produtos.

Para informações adicionais sobre este tema, entre em contato com o departamento de atendimento ao cliente através do telefone +55 19 3864-5010

Sumaré, 20 de Março de 2020

Prezados Clientes,

A Buckman está atenta as medidas para contenção da infecção pelo COVID-19 em nossa região e tomou medidas em nossa estrutura visando preservar a saúde e a segurança de nossos associados e clientes.

Como premissa vamos apoiar e acatar as orientações relativas ao controle de acesso às unidades industriais e escritórios, porém precisamos assegurar o mínimo de intervenções para garantir a segurança e qualidade das aplicações.

Para todas as instalações de Cleaner e Oxamine, a Buckman tem diretrizes globais de segurança que necessitam ser seguidas para viabilizar a continuidade da aplicação.

Os técnicos da Buckman possuem treinamento específico, sendo os únicos habilitados para realizar as seguintes ações:

  • Inspeções de segurança em todos os itens do sistema;
  • Calibração de bombas, pH e chaves de fluxo;
  • Abastecimento de produtos;
  • Alteração de parâmetros.

Os produtos e o sistema Cleaner e Oxamine são incompatíveis na ausência de água no processo e somente os associados Buckman possuem conhecimento técnico e experiência para operar e supervisionar o sistema evitando qualquer risco de operação e eliminando desvios que possam gerar algum acidente.

Com isso, como requisito para continuidade da aplicação, é necessário que um associado da Buckman acesse a instalação de Oxamine e Cleaner no mínimo uma vez por semana ou em situações de alarme.

Reforçamos que os associados receberam treinamento sobre medidas de prevenção ao COVID-19 e devem seguir todas as orientações durante sua jornada de trabalho, tanto na Buckman quanto nos clientes.

Atenciosamente

Fabrício Cristofano
Division Manager – Paper Technologies
Buckman Latin America

March 20, 2020

Dear Valued Customers,

We want to thank you for your patience during this rapidly evolving situation and to provide you with an update on our response to the growing COVID-19 health emergency. The Buckman COVID-19 Global Task Force is closely monitoring the status of the outbreak and its potential adverse impact on the continuity of our supply chain.

As the number of cases continue to increase globally, Buckman North America has implemented additional infection prevention measures, such as:

  • Site visit and entry restrictions
  • Staggered staffing schedules and telecommuting when possible
  • Limiting face-to-face meetings in accordance with CDC guidelines
  • International and domestic travel bans via air or any form of public transportation
  • Observing social distancing and exercising self-quarantining per CDC guidelines
  • Increased specialized cleaning and disinfecting protocols in our facilities
  • Enacting quarantine and disinfection protocols for all inbound deliveries

The health and safety of our employees and customers remains a top priority and we are complying with all local, state and federal government requirements for preventing the spread of the virus. Buckman’s manufacturing locations in North America are fully operational receiving incoming shipments from suppliers, manufacturing per our forecasted demands, and making outbound shipments to customers.

Further, Buckman’s suppliers are fully operational and meeting our current demand requirements. However, escalating government restrictions and limited availability of transportation may cause some delays and increased costs in the supply chain. Therefore, we encourage our customers to work closely with our sales and customer service professionals to ensure that we have up to date demand forecasts. Our supply chain planning teams are collaborating daily with sales and customers to optimize our stock requirements, ensuring that we are updating our manufacturing schedules frequently, and adjusting to the changing needs of our customers.

Buckman’s Procurement and Logistics teams are communicating regularly with our suppliers and carriers to ensure that we have up to date information and to keep our sales force and customers informed of any potential changes that may adversely impact the continuity of our supply.

Additionally, we are closely monitoring state-by-state business and transportation closures and restrictions to ensure continuity of supply as best we can. We will update you as significant developments occur.

Buckman remains committed to meeting your needs and expectations. We will diligently update the COVID-19 page on buckman.com with the latest information. Please check back for the most recent information and contact your Buckman representative with any questions or concerns. Thank you for your business.

March 13, 2020

Thank you for being a Buckman customer. As a partner to you and your company, Buckman is aggressively monitoring the global COVID-19 (coronavirus) situation and any impacts it may have on the health and safety of our associates and our communities as well as on our ability to supply our customers. As the outbreak continues to spread globally, we wanted to provide an update on our operations.

Buckman’s COVID-19 Global Task Force has been evaluating the supply chain risk since the start of the coronavirus outbreak. We have robust business continuity plans across the company that include working remotely and transferring work across offices and countries as needed to secure our supply chain through the duration of this situation. Based on historical demand, we are confident that we can meet your supply needs. If your needs change, we request that you proactively work with your Buckman representative as soon as possible. We will update you if any significant changes occur.

Additionally, we are working closely with our freight partners to manage container shortages and assure continuity of supply. While we are confident that we will be able to meet all customer needs, it is likely there will be some cost pressure that will result in freight surcharges.

As the circumstances continue to rapidly change, your collaboration during the COVID-19 pandemic is appreciated to help us operate as safely and efficiently as possible. If there is anything we can do above our normal supply, please let us know. We are significantly minimizing face-to-face meetings, practicing social distancing and increasing virtual meetings to protect our associates and your employees.

Buckman remains committed to meeting your needs and expectations. We will diligently update the COVID-19 page on buckman.com with the latest information. Please check back for the most recent information and contact your Buckman representative with any questions or concerns. Thank you for your business.